AVBOB confirms cybersecurity incident disrupted digital services

AVBOB has confirmed that a cybersecurity incident involving external malicious actors is responsible for recent disruptions to some of its digital platforms and services.

The company said it is treating the matter with the highest priority and has mobilised its technical teams and specialist cybersecurity partners to restore affected systems as quickly as possible.

Life insurance and financial services provider General Manager for Corporate Affairs, Adriaan Bester said investigations are still underway to establish the full nature and extent of the incident, including whether any personal information may have been compromised.

Bester said significant progress has already been made in restoring functionality, with teams working around the clock to resolve the issue safely and efficiently.

Despite the disruptions, AVBOB has assured policyholders, business partners and stakeholders that essential services remain available. While some systems and branch operations continue to experience challenges, all AVBOB branches across the country remain open and are assisting clients through manual processes.

Customers can still make payments, register claims and arrange funeral services at branches nationwide.

The company also stressed that policyholders who experience delays in making premium payments during the disruption will not be penalised or prejudiced as a result of the temporary service interruptions.

To assist clients while digital platforms are being restored, AVBOB has provided an alternative online payment option and advised customers to remain vigilant against potential fraud attempts. The company urged clients to verify payment links carefully and avoid using any links other than those provided through official AVBOB communication channels.

Customers wishing to lodge new claims can continue to do so via email while technical teams work to restore normal digital operations.

AVBOB apologised for the inconvenience caused and thanked clients and partners for their patience and understanding during the recovery process.

The company said it remains committed to restoring all affected systems and returning to normal operations as soon as possible.