1. Purpose

This procedure exists to ensure that all readers and members of the public can raise concerns or lodge formal complaints about:

Inaccurate or misleading reporting

Unfair or unbalanced coverage

Breach of privacy or dignity

Misuse of quotes, photos, or personal information

Any violation of the South Africa Daily Press Code

2. How to Lodge a Complaint

You can submit your complaint in one of the following ways:

Email: complaints@southafricadaily.co.za

Phone (optional): [Insert Number]

Please include:

Your full name and contact details

The title and date of the article in question

A clear description of your concern or the alleged breach

The outcome or correction you are seeking

3. Timeframe for Complaints

To ensure a fair process, complaints should be submitted within 30 days of publication or broadcast.

Complaints received after this period will still be considered at the editor’s discretion, especially where public interest is involved.

4. How We Handle Complaints

Once we receive your complaint, the process is as follows:

Acknowledgement:

You’ll receive confirmation that your complaint has been received within 48 hours.

Internal Review:

The complaint will be reviewed by our editorial team or ombudsman, who may contact you for clarification or additional information.

Response:

We aim to respond to all complaints within 10 working days.

If the complaint is upheld, we will issue a correction, clarification, or apology as appropriate.

If we find no breach, we will explain our reasoning clearly.

Further Escalation:

If you are not satisfied with our internal resolution, you have the right to refer your complaint to the Press Council of South Africa for independent adjudication.

5. Corrections and Clarifications

When we make a factual error, we will:

Correct it promptly and visibly, whether in print or online.

Publish an explanation or apology when warranted, maintaining full transparency with our readers.

6. Press Council of South Africa

South Africa Daily subscribes to the Press Council of South Africa’s Press Code.

If you are unsatisfied with the outcome of your complaint after internal review, you may contact the Press Council directly at:

complaints@presscouncil.org.za

www.presscouncil.org.za

011 484 3612

The Council provides an independent and impartial platform to resolve media-related disputes.

7. Our Commitment

We welcome feedback, even when it’s critical.

Every complaint helps us strengthen our journalism and uphold the trust our readers place in us.

At South Africa Daily, we don’t fear accountability — we value Ethics, Corrections & Complaints

At South Africa Daily, we take accuracy, fairness, and accountability seriously. If you spot an error in our reporting or believe we’ve acted unfairly, we want to hear from you. Our Press Code, Corrections Policy, and Complaints Procedure ensure mistakes are corrected promptly, concerns are addressed transparently, and your trust in our journalism is always respected.