180-day deadline looms for e-hailing operators to convert permits

The National Department of Transport (NDoT) has warned that e-hailing operators have just 180 days to convert existing charter permits and meter taxi operating licences into official e-hailing operating licences, following the implementation of the National Land Transport Amendment Act and accompanying regulations.

Since 12 September 2025, operators have been required to register with the National Public Transport Regulator (NPTR), an entity of the Department. The move comes amid concerns that both individual operators and platform companies have been slow to register their digital applications. Without a registered app, operators will be unable to convert to e-hailing licences or apply for new ones. After the 180-day period expires, non-compliant operators will automatically be considered illegal.

“This is a matter of urgency for all providers of e-hailing platforms,” said Collen Msibi, national spokesperson for the Department of Transport. “Operators must ensure their applications are submitted on time to continue operating legally.”

Applications must be submitted using Form 9A, which is available on the Department’s website under the NPTR link. The licence application carries a fee of R5,000 for a period of seven years. Operators may submit applications in person, by email, or by post. Platform providers can contact the NPTR at 012 3093752, 3093237, or 3093024, or via email at NPTR@dot.gov.za.

The Department stressed that registration is not only a legal requirement but a safety imperative. Over the past year, South Africa has recorded several tragic incidents involving unregulated e-hailing operations, including hijackings, robberies, and fatal accidents. Many victims were travelling with drivers whose operations were not officially licensed, raising concerns about accountability and insurance coverage.

“These incidents underscore the critical need for all e-hailing operators to comply with the law,” Msibi added. “Registered platforms allow authorities to monitor operations and ensure the safety of both drivers and passengers.”

The NDoT, through the NPTR, plans to convene a stakeholder engagement forum with platform companies to ensure compliance and smooth transition to the new licensing framework.

Operators are urged to act immediately, as failure to register could result in fines, legal action, and permanent closure of their businesses. The clock is now ticking, and the Department has made it clear that no extensions will be granted beyond the 180-day period.